Decoding customer relationships
Customers are the most important asset for any business. The experience you give them can create powerful relationships that drive growth and profitability.
relationshipTRI*M is our exclusive approach to help you understand which moments matter most to your customers. It identifies and matches up what customers expect from you with what delivers truly profitable growth for your business.
Questions that relationshipTRI*M can answer:
- How strong are my customer relationships?
- Which moments and touchpoints are crucial in building customer relationships?
- How strongly (and why) are my customers attracted to competitors?
- What influence does my customers’ experience have on their future behaviour?